Holds

Account holds are tools that we use to remind students of a required action they have yet to complete, or to help us interact with a student’s account appropriately. If you see a hold on your account, click on the hold icon at home.apu.edu for a description of the hold and instructions.

All holds will prevent some action on your student account. Please read the descriptions carefully and follow the instructions fully. If you have any questions, contact One Stop.

One Stop Holds
Registration/Transcript Hold
  1. Reason: Incomplete Financial Aid Paperwork
    Impact: Restricts Registration
    Solution: Due to incomplete To-Do-List items. Please view your to do list at home.apu.edu. and send us all required documents.
  1. Reason: Past Due Payment
    Impact:
    • Restricts Registration
    • Restricts Ordering Transcripts
    Solution: Payments are due on the 10th of each month. Please review your statement and make a payment through online billing either at apu.edu/cashnet or through your One Stop Tab at home.apu.edu.
Delinquent Account Hold
Reason: Past Due Balance Between 121–180 Days Old
Impact:
  • Restricts Registration
  • Restricts Ordering Transcripts
Solution: Please review your statement and make a payment online at apu.edu/cashnet or through your One Stop Tab at home.apu.edu.
FA Transcript Hold
  1. Reason: Federal Loan Exit Counseling Not Completed
    Impact: Restricts Ordering Transcripts
    Solution:
    • Complete this on studentloans.gov
    • They will electronically send information to One Stop.
  1. Reason: Perkins Loan Exit Interview Not Completed
    Impact:
    • Restricts Ordering Transcripts
    • Prevents Issuance of Diploma
    Solution: An email was sent to your APU email address from Educational Computer Systems, Inc (ESCI). Follow the prompts to complete this mandatory requirement. Additionally, you can call ECSI at (888) 549-3274 or the Business Office at (626) 815-4694 or Ext. 4746.
UG Graduation Hold
Reason: Owing Balance
Impact: Currently not cleared to participate in commencement.
Solution: Please review your statement and make a payment in full online at apu.edu/cashnet or through your One Stop Tab at home.apu.edu. If you have questions, contact your Student Account Specialist in One Stop at onestop@apu.edu or (626) 815-2020.
Refund Hold

Temporarily prevents the issuance of a student refund check.

Veterans with VA Benefits

  • VA benefits are complex and need careful review. If you believe you should receive a refund of a credit on your account, visit One Stop to discuss with your Student Account Specialist.

ROTC

  • ROTC benefits are complex and need careful review. If you believe you should receive a refund of a credit on your account please visit One Stop to discuss with your Student Account Specialist.

Student Request

  • Student filed a request to hold a credit on their student account. If you have questions, contact your Student Account Specialist in One Stop.

Other

  • There are other possible reasons for this hold that include: a reevaluation of a student's financial aid due to Verification and/or a non-refundable outside scholarship. If you have questions, please visit One Stop.

Student Help Center